This 20oz Tumbler features an insulated, double-walled stainless-steel design, with sublimation for 100% permanent designs. The tumbler includes a slide closure lid and straw, suitable for hot and cold beverages. Each item is handmade, so slight imperfections may exist. For this reason, we do not accept returns, exchanges or cancelations. However, if you receive an incorrect item or it arrives broken/damaged, please contact us within 24 hours and attach a picture of the item.